Why Brands Need To Engage In Social Conversation

Sun, Jun 21, 2009
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This is an interesting video (from 22squared) on why brands need to start engaging in social media conversations. Everyone knows they need as many Brand Advocates as possible, but as always, most brands rarely take any additional action to help create more of them. Things like time, budgets and skill sets always get in the way. But more so now than ever, brands need to make the time to harvest online conversations because increased sales are waiting…

Creating brand advocates can be easier than you think and with social media, that influence is powered 10x, 20x 100x 5000x depending on the size of the advocates network. So just imagine what customers would think when you tweet your frustration about your new mobile phone and then the company, say Vodafone, starts tweeting back with live help… You only have to tweet back once for your entire network to know Vodafone just saved the day for you!

Or, like Hoodie Remix did for me in sending me a Hoodie after reading an article I posted on their new website. So If you’ve been looking for an easy way to demonstrate to your clients why their brand needs to be engaging in social conversations across a multitude of social media, then this is the video for you!

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Related Digital Buzz Posts:

  1. Champion Hoodie Remix Competition
  2. Vodafone #ukhols Map: Twitter/Google Mashup
  3. Nokia – Conversation is the new Conversion
  4. Vodafone: Cep Özgür
  5. Vodafone: BlackBerry Hideout
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Posted by: Aden Hepburn

8 Comments For This Post

  1. Jess Says:

    Inspired! What a great synopsis!

  2. GregLiveBrand Says:

    Hey Aden,

    This is excellent… a great story about how SM and WOM enable conversations and good decisions about [BLANK].

    Thanks for sharing,

    G

  3. Pat Says:

    This is SO great, with wonderful design and execution. I’m going to share it with a team at work. We had a webinar today put together by one team member about social media. Oh, if I share it, that’s social media all over again – right? Very, very nice job!

  4. david butter Says:

    really compelling – and fun – you want to keep watching. and the message sinks in . I want a blank too!

  5. Samantha Says:

    Great video. I love the concept and the simplifies explanation of the importance of social media as a brand to create awareness and buzz.

  6. Chuck Duncan Says:

    This is “the best blanking” story told in a long time. It really captured my attention and caused me to drool about owning a blank myself. Who would have known how much I’ve been missing. You really made it clear that there’s more to social media than blank.

    Cheers.

  7. Mary Says:

    I want a blank too! Do they come in blue? :)

  8. Marcus Says:

    Message delivered!

2 Trackbacks For This Post

  1. The Prepared Mind » Why Brands Need To Engage In Social Conversation Says:

    [...] to digital buzz where I found this [...]

  2. Serving up a slice of Brand Advocacy « zeitgeist and stuff Says:

    [...] The notion of trying to do this online is also not an especially revolutionary one. However, as Digital Buzz points out, brands could and should be committing more to this idea, where one person’s [...]

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